OPINION: Cut marketing at your peril

Marketing is about investment, not accounting

When times are difficult, firms want to conserve cash, and are often tempted to reduce or even abandon promotional activities.

Like governments throughout the world, many businesses choose a policy of austerity over growth. This is a false debate: companies need both an austerity and a growth approach to marketing investment. There is no situation that would require one and not the other.

Promotional spend is the investment needed to reach new customers — and to maintain an existing customer base. Customers are at the core of any business, so don’t think of your marketing as a non-essential overhead; that could be a costly mistake.

When looking at marketing budgets, management sometimes considers…

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